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Privacy Policy for Fletch

Last Updated: 02 Jan 2026

At Fletch, we value your privacy as much as we value great design. This policy explains how we handle your information when you visit fletch.design or work with us.

1. No Cookies Policy

Unlike most of the web, our website does not use cookies. We do not track your browsing behavior, use "pixel tags," or drop any tracking files on your device. Your visit to our site is private.

2. Information We Collect

We only collect information that you voluntarily provide to us. This happens in three ways:

  • Initial Inquiry: Name, email address, phone number, and project details via our website form.
  • Strategy Sessions: In-depth information about your brand, business goals, and target audience.
  • Administrative Forms: Contact details specifically used for branding stationery or project assets.
  • Demographic & Financial Data: For internal business analysis, we process invoice data and general client demographics.

3. How We Process Your Data

To keep our operations lean and efficient, we use automated workflows:

  1. Submission: You submit a form on our site.
  2. Webhook & N8N: Your data is sent via a secure Webhook to N8N (our automation tool), which processes the info.
  3. Delivery: The data is then sent to our Google Workspace (Gmail) and automatically logged in Plutio, our CRM system.


4. How We Use Your Information

We use your data to provide our services and grow our relationship with you:

  • Communication: Contacting you via phone or email regarding your inquiry.
  • Project Management: Sending proposals, invoices, project updates, and asset-sharing links.
  • Meetings: Sending appointment links (e.g., for strategy sessions).
  • Marketing: Sending occasional newsletters, presentation links, or marketing emails. You can opt out of marketing at any time via the "Unsubscribe" link in the email.
  • Reviews: Requesting feedback or reviews once a project is complete.
  • Analytics: We use Looker Studio to analyze financial trends and client demographics to improve our business operations.

5. Third-Party Service Providers

We do not sell, rent, or trade your personal information. We only share data with trusted tools necessary to run our business:

  • Plutio: Our CRM for project and client management.
  • Google Workspace: For email communication and data storage.
  • N8N: For workflow automation.
  • Looker Studio: For internal business statistics.

6. International Data Transfers

Fletch Design is based in South Africa. However, because we use global cloud providers (like Google and Plutio) and serve international clients, your data may be transferred to and stored on servers located in the USA, EU, or other jurisdictions. We ensure these providers maintain high security standards and comply with international privacy frameworks.

7. Data Retention

We keep your information for as long as you remain a client, or as long as necessary to comply with legal, tax, or accounting requirements (usually 5–7 years for financial records).

8. Your Rights

Depending on where you live (South Africa/POPIA, EU/GDPR, etc.), you have the following rights:

  • Access: You can ask for a copy of the data we hold about you.
  • Correction: You can ask us to update or fix your info.
  • Deletion: You can ask us to delete your personal data (provided we aren't legally required to keep it for tax/invoicing).
  • Withdraw Consent: You can opt out of marketing at any time.

9. Contact Us

If you have any questions about this policy or want to exercise your rights, don't hesitate to get in touch with us at:

Email: info@fletch.design

Location: South Africa